Refund policy

Return & Refund Policy

We want you to feel completely confident in what you order from ORVYAN. Here's how we handle refunds and anything that arrives less than perfect.

Our Return Policy
Because our products are supplements meant for consumption, all sales are final once an order has shipped. This helps us maintain the quality and safety of every product we send out, ensuring nothing you receive has been opened or handled before it reaches you.

If something isn't right with your order, we've got you covered below.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or isn't what you ordered, we'll make it right. Just contact us at hello@shoporvyan.com within 7 days of delivery, along with a photo of the item, and we'll arrange a replacement or refund — whichever works best for you.

How Refunds Work
Once your claim is approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Order Cancellations
If you need to cancel or make changes to an order, reach out to us at hello@shoporvyan.com as soon as possible. We're able to accommodate changes before an order enters processing, but once it's being prepared for shipment, we're no longer able to modify or cancel it. 

Questions Before You Return Something
If you're ever unsure whether your order qualifies for a refund, just reach out to hello@shoporvyan.com first. We'd rather talk it through with you than have you guess.